Install, modify and make minor repairs to personal computer hardware and software systems. Provide technical assistance and training to system users using excellent verbal and written communication skills.
Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilities required.
Install, modify and perform minor repairs to hardware/software, on Desktop and Laptop PC's. Respond to/schedule appointments for inquiries and requests for assistance with on-site computer systems. troubleshoot and provides advice to assist users and coordinates with others resolve problems if necessary.
Set up equipment for use and ensure safe, clean and proper installation. Troubleshoot and eliminate network, common Microsoft Windows, and application issues.
Maintain Thorough I.T. documentation.
High school diploma, required; a minimum of 1 year working experience in personal computer technical support and repair; or equivalent combination of education and experience.
Must maintain and carry a valid driver’s license and remain eligible to operate a company vehicle in accordance with company policy guidelines
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving several concrete variables in standardized situations.
Speak effectively on the phone, before groups of customers or employees of the organization.
Frequently required to sit or stand for long periods of time, and communicate; regularly required to use hands to finger, handle, or feel and reach with hands and arms.
Occasionally required to lift and carry objects up to 60 pounds, for up to a distance of 25 feet; to occasionally bend, stoop, crouch, crawl and/or kneel while removing and installing computer equipment.
Specific vision abilities required include close, distance, color, peripheral, depth perception and ability to adjust focus.
The employee regularly works in an office setting. The noise level is typically quiet; may occasionally work in mill environment or outside facility where noise level is usually moderate.